Ticketing Solutions for Historic Houses, Castles and Gardens

TOR Systems is a market leader of real-time, cost-effective, innovative cloud solutions, which supports Historic Houses, Castles and Gardens. with all their Ticketing, Booking, Membership, Retail and CRM requirements.

Are you looking for a ticketing, Epos and booking supplier that has extensive knowledge of your sector, understands your operational and commercial requirements and has a solution which is used effectively in many of the UK’s Historic Houses, Castles and Gardens? TOR Systems provides you with the solution you need, not just for now, but for future business planning.


Maxim applies a combination of technologies which ensures super-quick transactions and the ultimate in ease of use, whatever the size and complexity of attraction.

Fast Transactions

  • Maxim has integrated Chip and PIN payments with an authorisation time of three seconds, helping to speed up transaction times
  • Maxim also allows the tender of multiple payments within a single transaction, and the acceptance of vouchers for discount purposes.
  • Touch screens are used for ease and speed of use and industry standard ticket printers to produce high quality tickets quickly – Alternatively, tickets can be emailed directly to the customer.
  • Flexible features perfect for Multi locations like specific house or garden visits.
  • Configurable till screens based on location and requirements mean you can include retail or food and beverage options, or only display admission options.


  • Like memberships, passes can be an excellent way of encouraging repeat visits and secondary spend.
  • Maxim provides the functionality to create any type of pass, whether you require day/week/season or annual passes.
  • Photos can be taken of the customer purchasing the pass, which is stored against the customer record to assist in preventing fraudulent activity.
  • All tickets, passes and membership cards include barcodes, which are easily scanned for entry, as well as providing data for further visitor analysis.


  • An integral part of the Maxim system is the acceptance of promotions and discounts. These can be in the form of printed material, or codes that can be scanned or entered manually.
  • Discounts can be defined in multiple parameters, such as buy one get one free, money off or percentage off.
  • The redemption of promotions is fully audited and reported, showing take-up rates of promotions and their cost.


  • The ability to easily upsell to walk-in customers is managed by the creation of prompts, which can be switched on or off depending on your requirements.
  • All upsell items are configured so that they are relevant to the customers’ preferred tickets.

Retail and Catering

  • If your preference for ticketing, retail and catering operations is to sell retail or food and beverage items through one system, Maxim fully supports selling all of your retail and catering items by barcode or list.
  • Maxim links directly to a full stock management system, which allows both keyboard entry and barcode scanning, for manual and automated processes.
  • Hand-held scanners are available to perform stock movement functions, which include ordering, delivery, return, wastage, transfer and stocktake. All the functionality is provided to support full stocktakes, by groups of products and/or random stocktakes.
  • The order and delivery process can be fully automated or manually controlled as required. Stock levels can be used to trigger orders, however it is also possible to directly receive deliveries into stock without an order.

Find out more about onsite services here


Customers can easily book to visit your attraction on any device in real time with MaximWeb.

Online Promotions

  • Online promotions allow you to offer discounts to customers based on multiple parameters – buy one get one free, money off or percentage off.
  • Promotions can either be a generic code which is designed to be passed around for maximum usage or individual codes which can only be used once.


  • MaximWeb provides opportunities to upsell during the online customer journey.
  • The items are configured by the organisation meaning that they relate specifically to the tickets customers add to their basket.

Gift Vouchers

  • Gift Vouchers can be sold and redeemed both online and onsite.
  • This provides an excellent commercial opportunity to maximise the gift market, without any additional administration cost incurred by the organisation.
  • Gift vouchers can be personalised with the inclusion of individual messages.

Find out more about online services here


  • Maxim provides the functionality to easily accept Gift Aid on any device via all channels.
  • Maxim assists the user in processing the transaction efficiently by automatically presenting Gift Aid data capture screens which relate to gift aided tickets. The printing of Gift Aid certificates for visitors may be either enabled or disabled as required.
  • The collection of this data can also be easily recorded in the queue, thus speeding up entry times and improving the overall experience.


We have designed Maxim with a host of features and products to help streamline the booking process and reduce administration, as we understand that these bookings can be especially time-consuming to manage.

 Graphical Timelines

  • The timeline feature enables users to view the current capacity of any particular event at a glance.
  • The timeline changes colour according to the volume of bookings and indicates the remaining capacity. This colour coding is also replicated within the monthly calendar, which provides a view of bookings at a glance.

Diary Search

  • This invaluable feature allows your attraction to automatically search for any number of events, specific to your customer’s exact requirements.
  • The customer can specify any criteria from date ranges and/or days of the week, and/or times of the day they are available to visit. Maxim will automatically produce an agenda, which is emailed to the client. The system automatically checks availability, taking into consideration the time it takes to walk between the venues and the length of each performance/activity.

Flexibility for Corporate Bookings

  • Maxim can manage your entire booking operation including the reservation of spaces, resources and staff allocation.
  • The system allows the user to decide the cost of the booking specific to that particular client rather than a fixed price. This is particularly useful for corporate business, where sales teams negotiate client rates.
  • The system automatically checks availability, taking into consideration the time it takes to walk between the venues and the length of each performance/activity.

Find out more about groups here


Maxim supports the delivery of your membership schemes by enabling the collection of valuable data, capturing digital images of members, recording expiry dates, as well as producing high-quality membership cards.

  • Purchase and renew memberships through all sales channels
  • Membership records can easily be transferred to a new card in the event a card is lost or stolen, automatically cancelling the old card
  • Digital images can be taken and stored against the client record, or printed onto cards to help prevent fraudulent activity
  • Membership cards can be designed to your requirements
  • Multiple types of membership can be sold: single, joint or family
  • All changes to memberships are recorded in Maxim, with a full user audit
  • Integration with access control, turnstiles or handheld scanners, including reporting on all activity
  • All payment types are accepted.


Cloud-based, and real time, Maxim provides both standard reports and the ability to create your own bespoke reports simply and effectively.

  • Flexibility includes the addition or removal of fields/columns, creation of filters, changes to column order and groups by columns added. This functionality is available to the user, with access granted by permission level as per standard features of Maxim.
  • Any report created within the system can be saved by the user as a bespoke report, and run at any stage in the future, making this a report generator. All reports can be exported to PDF or Excel, and emailed to any recipient.

Find out more about reporting here

Why not contact us to find out how we can help find a long term solution to your ticketing and CRM requirements?

“We chose TOR Systems because they were a good fit in terms of size for our organisation and for working with us. They were very good at communication, they were very professional, and we knew we would be able to talk to the right people if there were any issues.”

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