TOR Systems, the UK’s leading ticketing, booking and CRM solutions provider, is urging tourism and heritage companies to futureproof their ticketing solutions when procuring new solutions in the wake of the pandemic.
Organisations are adapting the way they work and have responded to demand for advance booking and changes in the audience requirements. TOR Systems is recommending businesses take a longer-term view to maximise the impact of the extra funding.
TOR Systems Business Development Director Sarah Bagg said: “Due to the epidemic, there has been great support for the industry through grants from Art Fund, Heritage Lottery Funding and the Cultural Recovery Fund to help organisations implement fundamental changes to the way they operate.
“However, the time-limited restrictions for many of these grants often leads to short-term decisions when, for crucially important ticketing and software solutions, time needs to be spent carefully considering how the system may need to adapt in the future,” she added.
So just what is the best way to futureproof your business when procuring online ticketing and CRM solutions?
Hannah Monteverde, manager of Norfolk-based adventure park BeWILDerwood, said:
“For us, the key win for the Maxim solution provided by TOR Systems is the incredibly simple functionality for both customer and staff.
“This simple user journey means we are no longer swamped by calls from customers struggling to book tickets and our online ticket sales have increased massively.
“TOR offers support personalised to our requirements and it has been a great team to work with, adapting and adjusting to our needs.”
Maxim’s core strengths are flexibility, stability, reliability, and speed and ease.
Sarah added: “Our long-standing client relationships are not just down to the system we provide but most importantly our honest and open approach to partnerships, the ability to listen and take on board feedback and our continued efforts to provide high quality support.”